Applications Maintenance
and Support Services

Our extensive experience and varied expertise allow us to offer application maintenance services
on your existing software, middleware and databases.
Advantages of using a
software support provider
Save on costs using a single provider for all your softwares
Improve Service Level Agreement (SLA), starting from a 10 min response time
All legacy software and equipment supported
Corrective maintenance
Our multi-skilled software engineers can quickly identify and correct error reports and bugs.
Perfective maintenance
We can offer modifications, rectifications, deletions, and additions designed to improve the performance and maintainability of your architecture.
Proactive maintenance
We will perform frequent and continuous check-ups and corrections to prevent future breakdowns or emergency maintenance issues.
Adaptive maintenance
This service includes architecture changes, altering the data format and integrating new and enhanced operating systems, update versions and legacy software.

ITFAQ Support vs SW Company

Third-Party Support via ITFAQ
Typical Support via SW vendor
Scope of Service
Multivendor support, Full Applicative Maintenance, without obligation
Covers only its products and only provides corrective patches and updates
Level of Service
10 min response time
No specific response time commitment included
Support Access
Dedicated contact for your contract
Outsourced Call Center
Price
70% cost reduction, fixed-price
Minimum of 4% increase per year
Commitment
Annual, no hidden costs
Full duration of the software lifecycle. 150% reinstallment fees + addition of missing years

3-Step Fast Implementation

Gathering Requirements

ITFAQ will identify your requirements and map the complete architecture and interactions between applications, software and databases

Onboarding Phase

To guarantee a smooth transition, our team will initially provide support alongside the original vendor, for a defined period

Complete Third-Party Support

After the onboarding phase, the full vendor replacement is implemented with 100% ITFAQ quality support

Are you ready to explore third-party support?

Our experts will contact you within 24h